[Beowulf] Repeated Dell SC1435 crash / hang. How to get the vendor to resolve the issue when 20% of the servers fail in first year?

Gerry Creager gerry.creager at tamu.edu
Tue Apr 7 13:08:54 EDT 2009


John Hearns wrote:
> 2009/4/6 Gerry Creager <gerry.creager at tamu.edu>:
>> Unless Dell explicitly tells you they won't be a party to acceptance
>> testing.
>>
>> We've heard that one recently.
> 
> Run that by us one more time please.
> 
> Lets get that clear - a manufacturer from whom you are buying $$$$ of
> kit with public money refuses to countenance acceptance testing?


Yep.  When the hardware arrives, and is installed (at $5K or 
more/rack!), the bill is due.  Acceptance testing?  No way.  And if we 
choose to run something silly like Rocks/CentOS, there's a question of 
support (even hardware), too.

gerry
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