[Beowulf] Repeated Dell SC1435 crash / hang. How to get the vendor to resolve the issue when 20% of the servers fail in first year?

Matt Lawrence matt at technoronin.com
Mon Apr 6 16:13:26 EDT 2009


On Mon, 6 Apr 2009, Gerry Creager wrote:

> Dell have told us they won't support us or accept reports of problems running 
> anything but RHEL on our cluster.  We therefore have one admin who has been 
> brainwashed into believing RHEL is actually spelled "CentOS".  He calls in 
> hardware problems and can tell them we're running what he believes is RHEL...

Except for the storage group, who have no clue at all about Linux and very 
bad attitudes, I haven't had any real troubles getting support from Dell. 
Maybe it's a difference in approach.

-- Matt
It's not what I know that counts.
It's what I can remember in time to use.
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