[Beowulf] Re: GPU boards and cluster servers.
prentice at ias.edu
Thu Sep 11 10:01:24 EDT 2008
Gerry Creager wrote:
> Andrew Holway wrote:
>>> After finally diagnosing the problem, the phone support then scheduled a
>>> technician to come out with a new PERC card and motherboard to replace
>>> one or both of them. At that point, they could have skipped the on-site
>>> technician and let me replace those parts myself. When the technician
>>> showed up a couple days later, he was in and out in less than an hour.
>>> Again, I'm not picking on Dell specifically. I've seen this behavior
>>> with other large vendors. My point is that "on-site support" usually
>>> isn't always, so don't believe the hype.
>> Again this is down to the service level you buy. Dell have an "on site
>> after phone diagnosis" which is marginally cheaper than the standard.
>> What was on your quote?
> I can't speak for Prentice, but ours claimed, "On-Site, NBD" which I'd
> interpreted to mean they were going to work with us for on-site
> diagnosis and support. I was wrong.
Ditto. We pay for the on-site support.
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