[Beowulf] Re: GPU boards and cluster servers.

Gerry Creager gerry.creager at tamu.edu
Wed Sep 10 18:08:10 EDT 2008


Andrew Holway wrote:
> 
>> After finally diagnosing the problem, the phone support then scheduled a
>> technician to come out with a new PERC card and motherboard to replace
>> one or both of them.  At that point, they could have skipped the on-site
>> technician and let me replace those parts myself. When the technician
>> showed up a couple days later, he was in and out in less than an hour.
>>
>> Again, I'm not picking on Dell specifically. I've seen this behavior
>> with other large vendors. My point is that "on-site support" usually
>> isn't always, so don't believe the hype.
> 
> Again this is down to the service level you buy. Dell have an "on site 
> after phone diagnosis" which is marginally cheaper than the standard. 
> What was on your quote?

I can't speak for Prentice, but ours claimed, "On-Site, NBD" which I'd 
interpreted to mean they were going to work with us for on-site 
diagnosis and support.  I was wrong.
-- 
Gerry Creager -- gerry.creager at tamu.edu
Texas Mesonet -- AATLT, Texas A&M University
Cell: 979.229.5301 Office: 979.862.3982 FAX: 979.862.3983
Office: 1700 Research Parkway Ste 160, TAMU, College Station, TX 77843

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