[Beowulf] Re: GPU boards and cluster servers.
andrew at moonet.co.uk
Wed Sep 10 07:13:11 EDT 2008
> After finally diagnosing the problem, the phone support then
> scheduled a
> technician to come out with a new PERC card and motherboard to replace
> one or both of them. At that point, they could have skipped the on-
> technician and let me replace those parts myself. When the technician
> showed up a couple days later, he was in and out in less than an hour.
> Again, I'm not picking on Dell specifically. I've seen this behavior
> with other large vendors. My point is that "on-site support" usually
> isn't always, so don't believe the hype.
Again this is down to the service level you buy. Dell have an "on site
after phone diagnosis" which is marginally cheaper than the standard.
What was on your quote?
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