[Beowulf] Advanced Clustering's Breakin
prentice at ias.edu
Wed Oct 1 13:49:43 EDT 2008
billycrook at gmail.com wrote:
> On 2008-10-01, Prentice Bisbal <prentice at ias.edu> wrote:
>> I sent e-mail to Advanced Clustering regarding these issues, but didn't
>> get any response, so I"m hoping I have better luck here.
> I'm the primary support contact at Advanced Clustering. Our Support
> email address is Support at AdvancedClustering.com. I looked through our
> ticket system, but didn't see a message from you there. We test
> breakin against clusters we sell, but would like it to work on as much
> hardware as possible. When hdhealth doesn't see hard drives, is
> usually because of some raid hardware sheilding SMART data, or the
> hard drive controller driver not being in the kernel yet. When its
> intermittent, it could be cabeling, heat related, or the drives
> actually failing.
> What hardware specifically are you testing? The motherboard model,
> and any storage adapters involved would help.
> I will open a ticket momentarily from our helpdesk to prentice at ias.edu
> to look at this issue off list and where it is accessible to all of
> our support personnel until the issue is resolved.
> Billy Crook
> Advanced Clustering Customer Support
> Support: 866.802.8222 x2
> Support: 913.643.0300 x2
> Fax: 913.378.9117
I got your support e-mail off list, and replied already. We can continue
this disucssion off-list.
Thanks for the help. I sent my previous e-mail to some address on the
web page for breakin.
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