[Beowulf] User support systems

Joe Landman landman at scalableinformatics.com
Wed Apr 9 12:38:48 EDT 2008



Geoff Jacobs wrote:
> The previous post on Windows access tools for clusters got me thinking
> -- what is the most efficient means of information delivery for large
> cluster installs? I'm interested in finding out, as all my experience is
> at the bottom end of the scale (really only a couple of teams).
> 
> It seems to me that standard ticket systems as well as email support
> systems are going to generate quite a lot of churn. Even the best
> prepared online documentation is going to be ignored by a significant
> portion of the user base. Are forums and public chat rooms any better in
> being able to provide some measure of self or mutual support? Do any
> other members have ideas on how best to filter user support issues, or
> at least make it easy to respond to the basic inquiries appropriately?

We have been setting up wiki's for our customers.   Nothing captures a 
quick and dirty thing like a wiki, and they are generally very easy to 
use/search.

Our users like the cut and paste aspect of them, document integration, etc.



-- 
Joseph Landman, Ph.D
Founder and CEO
Scalable Informatics LLC,
email: landman at scalableinformatics.com
web  : http://www.scalableinformatics.com
        http://jackrabbit.scalableinformatics.com
phone: +1 734 786 8423
fax  : +1 866 888 3112
cell : +1 734 612 4615
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